FAQFrequently Asked Questions

Category

TENGA 3D Series FAQ

  • QAre the items in the TENGA 3D series reusable?
    A

    Yes! With proper washing and care, the 3D series items are reusable. Please note that product longevity may vary in accordance with methods and strength of use, lubricant choice, cleaning and storage methods, and overall maintenance.
    For best results, use TENGA HOLE LOTION and always follow care instructions.

  • QAre the items in the 3D series electronic?
    A

    The 3D series are not electronic and may be enjoyed manually.

  • QWhat is different about each item in the 3D series?
    A

    As the TENGA 3D is inverted upon use, each different design creates a different sensation. Please choose the one which most suits you.

  • QCan I cool the 3D in the refrigerator before use?
    A

    Both refrigeration and freezing of the product are causes of degradation of the product, so please do not cool the product. Store at room temperature.

  • QCan I use the reverse side of the 3D?
    A

    Please do not use the reverse side as it is not designed for this purpose.

  • QWhen I opened my 3D, there was white powder around the product – is it defective?
    A

    This is just powder finish of the product exterior, and has no effect on the quality of the product.

  • QWhat is this black plastic disk that was inside the 3D when I opened it?
    A

    This black plastic disk is a Transport Anchor, and is inside the package for shipping purposes. Please dispose of it after opening, as well as the white polystyrene wrapped around the Stand inside the 3D.

  • QHow should I use the Tray?
    A

    The Tray is designed to temporarily hold the 3D immediately after use to free your hands for cleanup, particularly wiping any excess lubricant from your body.

  • QHow should I wash the 3D series?
    A

    1) Invert the 3D so the design is facing outward and wash under running lukewarm water.
    2) Dry off with a towel.
    3) Place the 3D, with the design facing outward, halfway down on the Stand to air dry.
    4) Once completely dry, push 3D all the way down the Stand and replace the Cover for storage.

     

    <Warning>
    ■ Wash with cold or tepid water.
    ■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.
    ■ Do NOT wash with alcohol or other cleaners.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

  • QWhat should I use for lubrication with the 3D series?
    A

    The items in the 3D series all include a sample of TENGA HOLE LOTION [REAL].

     

    We recommend using TENGA HOLE LOTION for further uses. Please note that while the material of the sleeve (TPE) should be compatible with other water-based lubricants, we cannot be held responsible for any damage that may occur from third-party lubricants.
    Oils and silicone-based lubricants should not be used, as these can damage the material.

  • QHow should I lubricate the 3D?
    A

    Lubricate both inside the 3D (once inverted, with the details on the inside) and around the insertion point to allow for smooth entry. Insufficient lubrication may make it difficult to insert, or cause discomfort during use.

  • QWhat are the size and properties of the 3D series?
    A

    Stretchable Material – below measurements are minimum sizes.
    Insertion Depth: Approx. 13cm*
    Insertion Width: Approx. 4cm*
    *Product stretches to accomodate almost any size.

     

    Reusable
    Lotion pouch included

  • QWhat materials are used to make the 3D series?
    A

    Tray and Stand: ABS
    Internal Sleeve: Ag Antibacterial Elastomer
    Lotion: HOLE LOTION [REAL] (Red) Ingredients:
    Water, Glycerin, Sodium Polyacrylate, Ethanol, Hydroxyethylcellulose, Phenoxyethanol, Methylparaben, EDTA-2Na, Polysorbate 80, Sorbitan Cocoate, Fragrance

  • QHow should I dispose of the 3D series?
    A

    Waste separation and recycling will differ according to region, so please refer to your local guidelines for further details on how to dispose of items made with the materials listed above.

  • QAre there fake or counterfeit TENGA items out there?
    A

    Currently there are a number of counterfeit TENGA items on the market. While they may look very similar to authentic TENGA products, the quality is far inferior and may even be dangerous to use.
    For further information about counterfeit items, click here.
    If you are concerned you may have purchased a counterfeit item, please contact us and we can help you determine the authenticity of your items.

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