FAQFrequently Asked Questions

Category

SVR PLUS FAQ

  • QHow should I use the SVR+?
    A

    The SVR+ is a vibrator attached to a silicone ring for use in partnered play and during sex.
    The ring can be stretched around the penis and placed at the base of a shaft for vibrations during sex, or it can be used as a vibrator by simply holding the item.

  • QDoes the SVR+ include a warranty?
    A

    Yes! There is a warranty period of 6 months from the date of purchase.
    Please contact us here should you have any inquiries regarding defective items.
    Please note that we require a receipt, proof of purchase, or completed warranty page from the item user manual to process defective item inquiries.
    The warranty does not cover damage incurred through improper use.

  • QWhat is the difference between the original SVR Series and the SVR+?
    A

    The SVR+ is a little larger, with a new powerful motor that is 1.5x stronger than the original series. On top of this, the SVR+ offers 2 new vibration patterns and deeper vibration. The SVR+ also includes a new USB Charger that is more compact than the original’s Charging Cable and a Smart Travel Case that can store the charger.

    SVR: 9cm
    SVR+: 9.7cm
    ※Ring diameter remains 31mm
    ※The Charging Cable of the original series can be used with the SVR+, and the USB Charger of the SVR+ can be used with the original series.

  • QIs the ring on the SVR+ bigger than the original SVR?
    A

    No, the ring remains 31mm to suit a wide variety of users.

  • QCan I stretch the ring on the SVR+ a lot?
    A

    While it is stretchable, overstretching can cause the ring to become disfigured or remain overstretched.

  • QIs the SVR+ rechargeable?
    A

    Yes! The SVR+ is rechargeable with the USB Charger (included).
    Running Time: Approx. 40min (Full Power)
    Charging Time: Approx. 60min (5V 1A)

  • QCan I charge the item with a generic USB Cable?
    A

    The port on the SVR and SVR+ product itself is not the same as common USB Cables, and was made specifically for the SVR and SVR+.

    If you have lost or broken the USB Charger (SVR+) or USB Cable (SVR) then please contact us through our Contact page.

  • QThe product doesn’t come with an AC Adapter for wall plugs, what should I do?
    A

    Please use a USB port on your PC or laptop, or use an AC Adapter if you have one available.
    ※Please only use adapters with 5V1A output.

  • QCan I charge the SVR+ with the original SVR’s USB Cable?
    A

    Yes, you can!
    You can also use the USB Charger that comes with the SVR+ to charge the original SVR series items.

  • QHow should I turn the SVR+ on?
    A

    Simply press and hold the power button to turn ON. Press and hold again to turn OFF.

  • QWhat vibration modes does the SVR+ have?
    A

    There are eight vibration modes in total.
    After turning the item ON, pressing the power button will cycle through the following modes: V1 (low) > V2 > V3 > V4 > V5 (High) > Pulse 1 > Pulse 2 > Pulse 3

  • QIs the SVR+ waterproof? Even the charging port?
    A

    Yes! The SVR+ is fully waterproof up to 50cm, for use in water and easy washing. The charging port is completely waterproof up to 50cm too, even with the visible connectors! After washing and allowing the item to fully dry, store the SVR+ in the included case to keep it clean.
     
    <Warning>
    ■ Do not charge the item near water sources, or submerge the item while it is charging.
    ■ Do not use in depths over 50cm, in strong water flow, or in water other than tap/bath water.

  • QHow should I wash the SVR+?
    A

    Please wash the SVR+ with cold or tepid water. If there are is any noticeable dirtiness on the SVR+, please use a neutral, mild soap.
    Note that the charging port of the SVR+ is rust-proof and can withstand the above washing procedures.
     
    <Warning>
    ■ Do not wash the SVR+ under hot water, boil, or immerse in washing detergents for extended periods of time.
    ■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.
    ■ Do NOT wash with acidic or alcoholic cleansers, as this may cause disfiguration and discoloration of the device.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.
     
    ※Ensure product is fully dry before storage.
    ※Do NOT wash the USB Charger as this unit is not waterproof.

  • QWhat should I use for lubrication with the SVR+?
    A

    Only water-based lubricants should be used with the SVR+.
     
    ■ Please refrain from using silicone-based lubricants, oils such as baby oil or other non-water based lubricants with the SVR+. These may cause disfiguration, discoloration or defects in the device.

  • QIs the SVR+ safe?
    A

    The SVR+ is made of body-safe silicone, and is waterproof for hygienic cleaning.
    The exposed charging port is also waterproof and rust-proof. There is no danger of electric shocks from the USB port.
    Please note the SVR+ is for external use and is not a medical item, so internal use is at the risk of the user.

  • QWhat materials are used to make the SVR+?
    A

    Body: Body Safe Silicone, PC, ABS, Li-ion Battery
    Travel Case: PP
    USB Charger: PVC

  • QHow should I dispose of the SVR+?
    A

    Waste separation and recycling will differ according to region, so please refer to your local guidelines for further details on how to dispose of battery-powered items, and items made with the materials listed above.

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