FAQFrequently Asked Questions

Category

FLIP 0 (ZERO) Series FAQ

  • QIs the FLIP ZERO reusable?
    A

    Yes! With proper washing and care, the FLIP ZERO is reusable. Please note that product longevity may vary in accordance with methods and strength of use, lubricant choice, cleaning and storage methods, and overall maintenance.
    For best results, use TENGA HOLE LOTION and always follow care instructions.

  • QIs the FLIP ZERO electronic?
    A

    The FLIP ZERO is not electronic and may be enjoyed manually.
    For information about the FLIP ZERO EV (Electronic Vibration), please click here.

  • QWhat is the difference between the FLIP HOLE and the FLIP ZERO?
    A

    Where the FLIP HOLE was two separate halves held together by a hinge, the FLIP ZERO features our “Integrated Pivot” – a hinge inside the product body. This makes the insertion point of the item seamless, which drastically reduces lubricant leakage as well as improves vacuum intensity – especially with the addition of a new one-way-valve.
    On top of this, the FLIP ZERO is made of our Premium material, that was previously only available in Japan, and with our improvements in molding and engineering technology, the details are the most intricate to date.
    With the new design, the FLIP ZERO is not only easier to hold, but the Slide Arms also allow for much easier assembly.

  • QWhat is the difference between the FLIP ZERO and the FLIP ZERO BLACK?
    A

    The FLIP ZERO BLACK features our firmer material inside with entirely new internal details, designed to provide stronger suction and more intense stimulation than the white FLIP ZERO.

  • QWhat is this white ring included in the FLIP ZERO package?
    A

    The white ring included with the FLIP ZERO is there to stabilize the item inside the package during shipping, and does not have any other function. Some choose to keep this ring and use it for storage, or it can simply be disposed of.

  • QHow should I wash the FLIP ZERO?
    A

    1) Remove the Slide Arms and flip the item open.
    2) Wash under running lukewarm water.
    3) Place on the Slide Arms to air dry.
    4) Once completely dry, close and replace Slide Arms for storage.

     

    <Warning>
    ■ Wash with cold or tepid water.
    ■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.
    ■ Do NOT wash with alcohol or other cleaners.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

  • QWhat should I use for lubrication with the FLIP ZERO?
    A

    The FLIP ZERO includes two sample pouches of TENGA HOLE LOTION [REAL].

     

    We recommend using TENGA HOLE LOTION for further uses. Please note that while the material of the interior (TPE) should be compatible with other water-based lubricants, we cannot be held responsible for any damage that may occur from third-party lubricants.
    Oils and silicone-based lubricants should not be used, as these can damage the material.

  • QHow should I lubricate the FLIP ZERO?
    A

    Flip the item open and apply lotion to both halves, ensuring to cover every detail – insufficient lubrication can cause discomfort. Please note that excessive application can cause lotion to leak through the one-way valve at the top of the item. Lubricating the insertion point before use will also allow for smoother entry.

  • QWhat are the size and properties of the FLIP ZERO?
    A

    Insertion Depth: Approx. 16cm
    Insertion Width: Approx. 5cm

     

    Hard-cased (No Stretch)
    Reusable
    Sample pouches of lotion included

  • QWhat materials are used to make the FLIP ZERO?
    A

    Case and Slide Cap: PC
    Internal Sleeve: Thermoplastic Elastomer (TPE)
    Pressure Pad and Transport Anchor Ring: Silicone
    User Manual Holder: GPPS
    Lotion: HOLE LOTION [REAL] (Red) Ingredients:
    Water, Glycerin, Sodium Polyacrylate, Ethanol, Hydroxyethylcellulose, Phenoxyethanol, Methylparaben, EDTA-2Na, Polysorbate 80, Sorbitan Cocoate, Fragrance

  • QHow should I dispose of the FLIP ZERO?
    A

    Waste separation and recycling will differ according to region, so please refer to your local guidelines for further details on how to dispose of items made with the materials listed above.

  • QAre there fake or counterfeit TENGA items out there?
    A

    Currently there are a number of counterfeit TENGA items on the market. While they may look very similar to authentic TENGA products, the quality is far inferior and may even be dangerous to use.
    For further information about counterfeit items, click here.
    If you are concerned you may have purchased a counterfeit item, please contact us and we can help you determine the authenticity of your items.

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