FAQFrequently Asked Questions

Category

FLIP ZERO Electronic Vibration FAQ

  • QIs the FLIP ZERO EV reusable?
    A

    Yes! With proper washing and care, the FLIP ZERO EV is reusable. Please note that product longevity may vary in accordance with methods and strength of use, lubricant choice, cleaning and storage methods, and overall maintenance.
    For best results, use TENGA HOLE LOTION and always follow care instructions.

  • QIs the FLIP ZERO EV electronic?
    A

    Yes! The FLIP ZERO EV can be used both manually, and also with its electronic vibration.
    The FLIP ZERO EV houses two Vibration Cores inside of the elastomer sleeve, meaning the rumbling vibrations flow throughout the item for direct stimulation. The Vibration Cores are on opposing ends of the item, so the vibrations come from all around you.

  • QDoes the FLIP ZERO EV come with a warranty?
    A

    Yes! The item is covered with our one year warranty from the date of purchase.
    Please contact us here should you have any inquiries regarding defective items.
    Please note that we require a receipt, proof of purchase, or completed warranty page from the item user manual to process defective item inquiries.
    The warranty does not cover damage incurred through improper use.
    ■ Discoloration of the elastomer sleeve is a cosmetic issue that will not affect the quality of use, and is not covered by our warranty.

  • QWhat is the difference between the FLIP ZERO EV and the FLIP ZERO?
    A

    The FLIP ZERO and FLIP ZERO EV look similar from the outside, but are different products. The FLIP ZERO EV features vibrations made possible with two Vibration Cores housed inside the item, along with a completely new internal structure, designed specifically to complement and enhance the vibration sensations. The FLIP ZERO does not feature any electronic elements, and is to be enjoyed manually.

  • QWhat is the difference between the FLIP ZERO EV and the FLIP ZERO EV BLACK?
    A

    While the FLIP ZERO EV and the FLIP ZERO EV BLACK both feature the same dual Vibration Cores, the FLIP ZERO EV BLACK uses our firmer material inside with entirely new internal details, designed to provide stronger suction and more intense stimulation than the white FLIP ZERO EV.

  • QHow should I turn the FLIP ZERO EV on?
    A

    Press and hold the button on the top of the FLIP ZERO EV to turn the item ON. Press and hold the button again to turn the item OFF.
    ■ Removing the Slide Arms during use will stop the vibrations, but please note this does not turn the item OFF, and will run down the battery.

  • QWhat vibration modes does the FLIP ZERO EV have?
    A

    There are 5 vibration modes. After turning the item ON, press the button to cycle through these modes:
    Low: low-power constant vibration
    High: high-power constant vibration
    Pulse: Pulsing bursts of vibration
    Alternating: Vibrations switch between both Cores
    Random: An unpredictable stream of intensity and location changes!

  • QHow should I wash the FLIP ZERO EV?
    A

    The FLIP ZERO EV Body and Slide Arms are fully waterproof and easily washable. The Charging Base of the product is NOT waterproof, so please do not submerge in water.

     

    1) Remove the Slide Arms and flip the item open.
    2) Wash under running lukewarm water.
    3) Place on the Slide Arms to air dry.
    4) Once completely dry, close and replace Slide Arms for storage.

     

    <Warning>
    ■ Wash with cold or tepid water.
    ■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.
    ■ Do NOT wash with alcohol or other cleaners.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

     

    To wash the Charging Base, please first unplug the USB cable, then wipe with a damp cloth.

     

    <Warning>
    ■ Do NOT submerge the Charging Base. This may cause electrical damage or electric shocks.

  • QCan I use the Charging Base to dry the item while it’s wet?
    A

    A small amount of water dripping from the item above should not be a problem.
    However, please do not fully wash the Charging Base or get it completely wet.

     

    <Warning>
    ■ Do NOT submerge the Charging Base. This may cause electrical damage or electric shocks.
    ■ Please refrain from charging the item in the bathroom or near any water sources that may be cause for the Charging Base to become submerged.
    ■ Please do not place anything other than the FLIP ZERO EV Body or Slide Arms on the Charging Base.

  • QCan I charge the item while drying it?
    A

    Yes! After washing them, pat dry the FLIP ZERO EV Body and Slide Arms with a dry cloth. Plug in the Charging Base. Next, place the Slide Arms on the Charging Base and place the open Body on to the Slide Arms. Leave in a dry, well-ventilated area.

     

    <Warning>
    ■ Please refrain from charging the item in the bathroom or near any water sources that may be cause for the Charging Base to become submerged.
    ■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

  • QWhat should I use for lubrication with the FLIP ZERO EV?
    A

    The FLIP ZERO EV includes two sample pouches of TENGA HOLE LOTION [REAL].

     

    We recommend using TENGA HOLE LOTION for further uses. Please note that while the material of the interior (TPE) should be compatible with other water-based lubricants, we cannot be held responsible for any damage that may occur from third-party lubricants.
    Oils and silicone-based lubricants should not be used, as these can damage the material.

  • QHow should I lubricate the FLIP ZERO EV?
    A

    Flip the item open and apply lotion to both halves, ensuring to cover every detail – insufficient lubrication can cause discomfort. Please note that excessive application can cause lotion to leak through the one-way valve at the top of the item. Lubricating the insertion point before use will also allow for smoother entry.

  • QWhat are the size and properties of the FLIP ZERO EV?
    A

    Insertion Depth: Approx. 16cm
    Insertion Width: Approx. 5cm

     

    Hard-cased (No Stretch)
    Reusable
    USB Rechargeable
    Running Time: Approx. 40min (full power)
    Charging Time: Approx. 90min
    Waterproof up to 50cm Note: Charging Base NOT waterproof
    Sample pouches of lotion included

  • QWhat materials are used to make the FLIP ZERO EV?
    A

    Case and Slide Cap: PC
    Internal Sleeve: Thermoplastic Elastomer (TPE)
    Product Body: PP, Silicone, ABS, Li-ion Battery
    Charging Base: Silicone, ABS
    Lotion: HOLE LOTION [REAL] (Red) Ingredients:
    Water, Glycerin, Sodium Polyacrylate, Ethanol, Hydroxyethylcellulose, Phenoxyethanol, Methylparaben, EDTA-2Na, Polysorbate 80, Sorbitan Cocoate, Fragrance

  • QHow should I dispose of the FLIP ZERO EV?
    A

    Waste separation and recycling will differ according to region, so please refer to your local guidelines for further details on how to dispose of items made with the materials listed above.

  • QAre there fake or counterfeit TENGA items out there?
    A

    Currently there are a number of counterfeit TENGA items on the market. While they may look very similar to authentic TENGA products, the quality is far inferior and may even be dangerous to use.
    For further information about counterfeit items, click here.
    If you are concerned you may have purchased a counterfeit item, please contact us and we can help you determine the authenticity of your items.

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